I returned the next morning expecting fifteen awkward minutes with a cardboard box. Instead, Marcus was standing near reception with the same clients from the missed presentation—and beside them was the woman from the roadside. Her name was Eleanor Hayes. After paramedics treated her for a serious heart rhythm problem, she had asked her daughter to find the stranger who stayed with her until the ambulance arrived. Her daughter happened to be Caroline Hayes, the executive leading the very company our agency had been trying to win. Eleanor had remembered my name from the employee badge hanging around my neck.
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